Effective Date: 2026-09-22
WIZIUM INC. ("Company," "Wizium," "we," "us," or "our") operates the Wizium business and its websites, platform, applications, analytics, AI capabilities, integrations, and related offerings (collectively, the "Services"). References to "we," "us," "website," "site," or "Services" mean WIZIUM INC.
Capitalized terms not defined in this Privacy Policy may be defined in our Terms & Conditions. This Privacy Policy is intended to be read together with, and is subject to, our Terms & Conditions.
The Services are built primarily for business and professional use. When we refer to "personal information" in this policy, we generally mean information about people acting on behalf of a business (for example, an account owner or an employee), not consumer-profile data collected for personal or household purposes.
This Privacy Policy explains, in plain terms:
• the categories of information we collect and receive;
• the ways information is collected (including through integrations you enable);
• how we use information to run, secure, and improve the Services, including AI features;
• when information may be shared with vendors, integrations, and other parties;
• choices and rights you may have regarding your information; and
• how to reach us with privacy questions or requests.
Wizium is a software (SaaS) platform and is not a financial institution, bank, or payment service provider. We do not provide financial services. If subscription purchases are available through our website or Services, payments are typically handled by authorized third-party payment processors and/or billing platforms. We generally do not store full payment card details on our systems.
We may update this Privacy Policy from time to time. When we do, we will post the revised version with an updated effective date at the top of the page. If changes are significant, we may provide additional notice (for example, in the Services or by email). By continuing to use the Services after an update becomes effective, you acknowledge the updated policy.
If you have questions about this Privacy Policy or our data practices, contact support@wizium.ai.
"Personal Information" means information that can be used to identify an individual directly or indirectly (and in some cases includes certain device identifiers). We may collect Personal Information such as:
• (a) name, business email address, postal address, phone number (if provided);
• (b) Internet Protocol (IP) address, device ID, and similar persistent identifiers; and
• (c) information about third-party accounts or integrations you choose to connect ("Third-Party Accounts").
In general, Personal Information we collect includes, but is not limited to:
• information needed to create and administer an account (including authentication and access management);
• information used to communicate with you (support, service messages, and administrative notices);
• aggregated and/or de-identified information about how users interact with our site and Services to help maintain and improve functionality.
To provide the Services, we may process business-related data and content submitted to the Services by you or on your behalf ("Customer Data"). Customer Data may include:
• business inputs and analytics signals you provide to generate outputs within the Services;
• product and supplier-related information, including supplier contact details and communications conducted through the Services;
• messages and conversation content handled through connected channels (e.g., website chat, email, messaging apps, CRM), including conversation metadata (timestamps, routing, identifiers), and attachments you provide;
• configurations, prompts, instructions, knowledge base content, and agent settings used for AI features.
Third-Party Accounts and connected services are governed by their own policies and are not controlled by us. You are responsible for ensuring you have the right to connect accounts and provide Customer Data to Wizium, including making any required disclosures and obtaining consents where applicable.
"Usage Data" is information automatically collected when you use the Services. This may include IP address, browser type, device identifiers, operating system, pages/features used, referral/exit pages, clickstream data, and dates/times of activity. We collect Usage Data via logs and technologies like cookies, pixels, SDKs, and similar tools.
If you purchase a subscription, payments are generally processed by third parties. We may receive limited information related to billing such as plan tier, subscription status, invoices/receipts, country, and payment confirmation references. We generally do not store full payment card numbers.
We collect Personal Information when you choose to provide it – such as when you register, fill out forms, request a demo, contact support, or communicate with us.
You may provide your name and email address without creating an account, for example when requesting a sample or asking us to contact you. We use this information to fulfill your request and follow up with you.
We process Customer Data when you (or your team) upload, input, sync, connect, or otherwise submit data in the Services, including via Third-Party Accounts and integrations you enable.
We collect Usage Data automatically when you interact with our site or Services, including through cookies and similar technologies, and through operational logs used to run and secure the Services.
Our websites and Services do not currently change their data collection practices in response to browser “Do Not Track” (DNT) signals.
We use Personal Information, Customer Data, and Usage Data to:
• deliver and operate the Services (including authentication, account administration, feature functionality, and user support);
• secure the Services (including monitoring, abuse prevention, fraud detection, and enforcing our terms);
• provide analytics and reporting within the Services;
• communicate with you about the Services (including updates, security notices, and administrative messages);
• send marketing communications where allowed (you can opt out of marketing emails);
• improve the Services, including reliability, performance, and user experience.
The Services include AI functionality. AI systems may process prompts, instructions, and Customer Data to generate outputs such as recommendations, summaries, classifications, drafts, and automated responses. We may also use limited information to maintain and improve the Services (including AI features), to debug issues, and to protect the safety and integrity of the platform. Where practical, we rely on aggregated and/or de-identified data for these purposes. AI outputs may be incorrect or incomplete. You are responsible for reviewing outputs before relying on them in your business.
To provide AI features, we transmit prompts and relevant Customer Data to third-party AI service providers for processing. These providers may retain submitted data for service functionality, security, abuse prevention, and legal compliance, subject to the applicable contractual terms and retention settings.
• Service providers: We share information with vetted service providers who support the operation of the Services (for example: cloud hosting, infrastructure, security, monitoring/logging, analytics, email delivery, customer support tools, and—where applicable—subscription billing and payment processing). Providers receive access only to the extent needed to perform services for us and are expected to protect information.
• Third-Party Accounts / Integrations (at your direction): If you connect Third-Party Accounts or enable integrations, information may be exchanged with those services as required to provide the integration and as configured by you. Third parties' handling of information is governed by their own policies.
• Affiliates: Where permitted by law, we may share information with companies that control, are controlled by, or are under common control with us, consistent with this Privacy Policy.
• Corporate transactions: If we undergo a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate protections.
• Legal, compliance, and safety: We may disclose information if we reasonably believe disclosure is necessary to comply with law or lawful requests, protect the security of the Services, investigate fraud or abuse, or protect rights, property, and safety.
• With your consent: We may share information with other parties when you ask us to do so or otherwise consent.
• Aggregated/de-identified information: We may share aggregated and/or de-identified information for business purposes, such as analytics and benchmarking, where it does not reasonably identify an individual.
We and our service providers use cookies, pixels, tags, SDKs, and similar technologies to collect and process information about your interactions with our websites and Services. This may include IP addresses, browser and device information, pages visited, features used, interaction events, and timestamps. We use this information to operate and secure the Services, remember preferences, analyze usage, diagnose technical issues, and improve functionality and reliability. We may engage analytics, monitoring, and customer relationship management providers for these purposes, and these providers may change over time. As of the effective date of this policy, the providers we engage for these purposes receive information only when you submit it to us through our websites or Services, and do not collect information about your activity across third-party websites over time. You can manage cookies through your browser settings and, where available, controls provided within our websites or Services. Disabling certain cookies may affect functionality.
Wizium and our service providers may process and store information in countries other than your country of residence. Where required, we use safeguards designed to support lawful international data transfers.
We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, and alteration. No system is completely secure, and we cannot guarantee absolute security.
Subject to applicable law, you may request to access, correct, or delete certain Personal Information, and you may object to or restrict certain processing.
To submit a request, email support@wizium.ai with the subject line "Privacy Request".
You may request deletion of your account and associated personal information by contacting support@wizium.ai. We may request reasonable verification of your identity before processing the request. We delete the information from our active systems, except to the extent retention is required or otherwise permitted by applicable law for specific purposes such as security, fraud prevention, or resolving disputes. Any retained personal information is used only for the purpose justifying its retention and kept only for as long as necessary for that purpose.
If you are located in the EEA, United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws (including GDPR/UK GDPR). Depending on the context, we may act as a controller for certain Personal Information (for example, account/contact information) and as a processor for Customer Data processed on behalf of a business customer.
To make a GDPR-related request, contact support@wizium.ai with the subject line "GDPR Data".
If you are a California resident, you may have rights under applicable California privacy laws. We do not sell personal information in the conventional sense. You may request information about categories of Personal Information collected and disclosed, and request deletion, subject to legal exceptions.
To submit a request, email support@wizium.ai with the subject line "California Privacy Request."
We may take steps to verify your request. Please do not include sensitive identifiers (such as full payment card numbers) in your request.
The Services are not directed to children under 13, and we do not knowingly collect Personal Information from children under 13. If you believe a child has provided Personal Information to us, contact us and we will take appropriate steps.
If you have questions regarding this Privacy Policy or want to submit a privacy request, contact us at:
WIZIUM INC.
221 W 9th St PMB 1090
Wilmington, DE 19801, USA
EIN: 42-2163058
Delaware File Number: 10596379
Email: support@wizium.ai